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Terms of Service

Last updated: 30th September 2020

We value every visitor to our website, every customer that purchases from us and every person who trusts us with their personal data. These terms (together with the documents expressly referred to within them) tells you about us, the legal terms and conditions by which we sell the products listed on our website and your legal rights as a consumer. We aim to make these terms clear and easy to understand, but as with any legal document, there are some details we need to cover and we encourage you to familiarise yourself with them so that you are clear.

In these terms “we”, “us” and “our” refer to Kit Sports. You can write to us at 204 Oakworth Road, Keighley, West Yorkshire, BD21 1QH or send an e-mail to . These are also the addresses to write to if you have any complaints.

“You” and “your” refer to you as the consumer or purchaser who visits us/places an order with us.

These terms will apply to any contract between us for the sale of products to you. Please read them carefully and make sure you understand them, before ordering any products from our website.

Please note that by ordering any of our products, you agree to be bound by these terms and the other documents expressly referred to within them.

Use of Our Site

Your use of our site is governed by this Terms of Service and Privacy Policy.
Please take the time to read these, as they include important terms which apply to you.

Ordering:

We reserve the right to accept or reject any order. Orders can only be accepted via our websites if you have agreed to our Cookie Policy. Once your order is accepted by us, a contract will come in to force based on the terms and conditions set out here.

Offers:

Only one Discount or Special Offer code can be used per transaction. Items from our sales range are not eligible for further discount and cannot be used in conjunction with any other offer unless stated. Where a “Purchase and Receive a Free Product” offer is live, the Free Product must be added to the Basket before Checkout, in order to be claimed.

Should Kit Sports believe, using its absolute and sole discretion, that you or anyone with access to your account:

creates multiple accounts or user profiles and/or acts in collusion with any other individual(s) who may have an account with our webshop(s) in an attempt to:
a) exceed the maximum rewards bonus as part of our loyalty scheme
b) defraud us by means of creating multiple orders with a reward bonus
c) exceed any product limit per customer or order
we reserve the right to cancel any such order, and/or reward or loyalty bonus immediately and without notice.

Delivery & Returns:

We will try to deliver your goods as soon as practicable. During normal periods and when we have goods in stock, our aim is to deliver goods up to two weeks from the date of order. In busy times or if goods are still being manufactured, delivery times may be longer. If we are out of stock of some items on your order, we reserve the right without any obligation, to deliver your order in multiple drops. If you have not received your order within the expected delivery time you should notify us. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and ask for a refund.

We will choose the appropriate method of delivery. Small items may be delivered by post, and larger order will be delivered by courier and will require signature at the time of delivery.

For international orders, please be advised that any duties and taxes that get charged by customs will need to be paid for by the recipient of the order; all international orders are shipped via courier.

When you receive the goods, you should keep all original packaging and labels until you are sure you have the right sized goods. If you need to return the goods for exchange or credit, you must complete the returns process according to the details in your order confirmation email. If the product is defective or we have made some other error, we will refund reasonable postage incurred.

You will be responsible for any damage to the goods which occur after they have been delivered to you. We therefore recommend you do not modify the goods until you are sure they are what you need. We are unable to credit goods which are returned without a completed returns form either printed or electronically. Nothing in this clause shall prejudice the statutory rights of the customer under this agreement.

Goods can only be despatched if we have received full payment for the order.

Details of our delivery charges and methods of payment for the goods are explained in the “Billing and Delivery” stage of the checkout process.

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so, or for any damage or defect to goods delivered, that is caused by any event or circumstance beyond our reasonable control nor for any business losses.

Our Products

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are subject to a reasonable variation.

The packaging of the products may vary from that shown on images on our site.

All products shown on our site are subject to availability and we will inform you by e-mail as soon as possible if the product you have ordered is not available.

General terms:

Every effort is made to ensure that our prices and descriptions are accurate. If an error is found and the price(s) or product(s) change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product. We are under no obligation to provide goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error.

If you have purchased goods that have not been personalised, you can cancel your order and get a full refund at any time before you receive the goods. To cancel your order, you should email details to .

If we have already dispatched the goods to you, you can only exercise the right to cancel your order if the goods are returned in original condition and in original packaging with original labels; we will reimburse reasonable postage costs or arrange a collection if we were at fault; we can only process a credit on receipt of the goods with a completed returns form.

Liability

Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective products causing personal injury, death or damage to non-business property.

If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.

Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.

English law shall apply to these conditions.

General Data Protection (GDPR)
The personal information that you provide to us will be used as per our Privacy Policy.

How to make a complaint

If you wish to make a complaint, you can do so by contacting us at:

Should you have a complaint about the goods or services you have purchased over this website and it is not resolved to your satisfaction by us, please follow the below link to the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers resolve their disputes out-of-court.

http://ec.europa.eu/consumers/odr